When connected on a service with (for example) a 25 Mbps rated speed, it’s not guaranteed that everything that you download from the Internet will be received by you at 25 Mbps. External factors that might affect your actual speed are:

  • the computer you’re accessing the Internet on
  • the links between ClubLINKS and your computer
  • amount of people utilising the network


Technical factors affecting speed performance

You might find your speed is affected by technical issues within your own home.
Things that might affect your speed in this respect include:

  • the hardware you use to connect to the network – for example, the capability of your router
  • the performance of your home network – for example, your line speeds may be greater than that of your wireless home network
  • limitations imposed by the hardware and software operating in your PC
  • The age of your computer
  • The browser you use and installed addons
  • Firewall settings
  • Viruses and spyware
  • Whether you’re using cable or wifi·
  • Cookies and temporary internet files·
  • Microsoft security updates·
    ·

It is important to note, when choosing your plan, that ClubLINKS line speeds described on our website are the ‘theoretical network maximum speeds’. Your actual speeds may be slower due to a number of factors beyond ClubLINKS control.


A breakdown of the theoretical maximum speeds

For our technical enthusiasts out there, here are the theoretical maximum speeds you can get to your home. These speeds aren’t necessarily the speeds you’ll get on that particular plan. Real world usage is unlikely to consistently achieve such speeds, due to the factors described above.


The theoretical maximum access speeds for ClubLINKS Internet plans are:

Standard –15/2 Mbps – the theoretical maximum download speed (from the Internet) is
15 Megabits per second and the theoretical maximum upload speed (to the Internet) is
2 Megabits per second. This is the basic service, comparable to an average ADSL2+ connection.

Fast – 25/5 Mbps – the theoretical maximum download speed (from the Internet) is
25 Megabits per second, and the theoretical maximum upload speed (to the Internet) is
5 Megabits per second. Ideal for most home applications.

Faster – 50/20 Mbps – the theoretical maximum download speed is 50 Megabits per second, and the theoretical maximum upload speed is 20 Megabits per second. These speeds may deliver a better outcome if there are multiple online users at your house.


Click here for article on Troubleshooting Slow Internet