If your Clublinks internet connection is slow or drops out, try these troubleshooting steps. Hopefully this guide will help to improve your web experience. If we can't help you here, the guide will lead to ways you can report the problem to us.
Step 1 - Restart your router
Remove the power cable from the back of your router for 30 seconds, then plug it back in. Wait approximately 2 minutes then test your internet again.
Step 2 - Restart your computer/device
Try restarting your computer or the device which is having problems accessing the internet.
Step 3 - Clear your cache
Close all of
your internet browser windows, including this one. Then re-open a single
browser window and clear its cache.
A browser cache is a group of files, images, objects that are stored locally on
your computer to speed up browsing. Sometimes having a large cache can affect
the performance of the browser software itself.
Different browsers and browser versions will have specific steps, to clear
their cache, we recommend using your browser's help menu for assistance with
cache clearing however some of the most popular browsers are listed below
After you've cleared your cache - Close your browser, reopen it and test again.
Step 4 - Connect via an Ethernet cable
Wi-Fi networks may have interference from various devices in your home. This interference can slow your wireless connection speeds or in some cases make it completely unusable. Try plugging your computer directly into your routers LAN port on the back using an Ethernet cable.
Step 5 - Check your security/anti-virus programs
If you have a security or anti-virus program with an in-built firewall enabled:
1. Please disable the program/firewall for testing purposes and wait 30 seconds.
2. Check your browsing speed.
If this has fixed your speed issues your firewall/security program is slowing down your connection speed. Please contact the software manufacturer for assistance with re configuring your firewall/security suite to optimise connection speed.
Important: Remember to reactivate your anti-virus and/or firewall software. It's not recommended that you leave your firewall disabled, as this may present a security risk.
Step 6 - Check PC Storage/Speed
If your hard drive is approaching its capacity or you have many programs running it could be affecting your computers browsing performance. Try restarting your PC to end all unnecessary programs running or free up disk space if you're close to capacity.
Step 7 - Give us a call
Thanks for doing this troubleshooting with us, in most cases this should resolve a majority of internet related issues. If this hasn't fixed your issue it may be something more complex and is best to speak with one of our support representatives.
Contact Clublinks technical support on 1300 880 809 (option 3) so we can investigate and troubleshoot the issue for you further.