1. Open up your Wired Services Cabinet (WSC). This is usually located in your garage and is where all of the equipment is located for both your Internet and Telephone services.
2. Next you need to locate the phone adapter in the
WSC. There are several different models which are depicted below.
| Cisco SPA122 |
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| Cisco SPA2102 |
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| Cisco ATA 186 & 188 |
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3. In each picture above you will see the power socket circled in red. Once you have located your phone adapter, without removing any other cables, please remove the power cable and leave it unplugged for 10 seconds.
4. After 10 seconds reinsert the power cable back into the device and wait 5 minutes for the device to boot up before checking your phone for dial tone.
5. If this hasn't restored your phone service and dial tone, please don't attempt to remove any other cables and place a support call to Clublinks Telecommunications on 1300 880 809 (option 3) or by sending us an email at telecommunications@clublinks.com.au
6. If you don't see any of the devices above in your WSC, your phone might be directly connected to your Optical Network Unit (ONU) which will look similar to the picture below. You will be able to confirm this is the correct device by checking there is a cable plugged in to either the Phone 1 or Phone 2 socket.
7. Once you have confirmed this is the correct device by checking it has a cable plugged in to one of the phone sockets. Press the power button which is circled in the picture above and wait for 10 seconds before turning the power back on. Wait 5 minutes before checking your phone for a dial tone.
8. If this hasn't restored your phone service and dial tone, please don't attempt to remove any other cables and place a support call to Clublinks Telecommunications on 1300 880 809 (option 3) or by sending us an email at telecommunications@clublinks.com.au