By Telephone
If you contact us outside of business hours, or during a time where all operators have taken existing calls - You will be requested to leave a voice message. Your message must contain the name of the Account Holder, the Residential Address, a summary for the nature of your call, and the best contact number to call you back.
If the support team is provided with all of this information, we can begin investigating and potentially resolve the matter before we contact you. This means faster response and resolution times.
A good example is:
"This is John Smith, from 13 March Street, I am having a problem with my internet, I can be reached on 0400 123 123"
If the message does not contain the name of the Account Holder, the Residential Address, and the nature of the call - This can often result in delays in investigating and resolving the matter, as you will need to be contacted to obtain these details prior to your request for assistance being logged with the technical team.
A less effective example is:
"This is John, can someone call me on 0400 123 123"
ClubLINKS Telecommunications Technical Team can be reached via phone by calling 1300 880 809 and pressing option #3
By Email
By sending an email to telecommunications@clublinks.com.au or telco@clublinks.com.au containing the name of the Account Holder, the Street Address, and a description of your query or technical issue that you require assistance with.